Tech Support Agent
Tech Support Agent Job Ad
Description
DentalQore is looking for a reliable Tech Support Agent who can:
- Technical Issue Resolution: Assisting clients with troubleshooting and resolving technical issues related to their websites, ensuring functionality and performance are optimized.
- Website Maintenance: Making updates to clients' existing websites, including content changes, layout adjustments, and technical configurations.
- Performance Analysis: Reviewing and discussing clients' website performance metrics, providing insights and recommendations for improvement.
- Inbound Support: Addressing client inquiries through inbound phone calls and email, with a focus on resolving technical problems efficiently.
- Customer Guidance: Offering clear guidance and technical support to clients, ensuring they understand the functionality and features of their websites.
More Details About This Position:
- A full-time in office position in American Fork, Utah.
- Competitive compensation based on previous experience
- Comprehensive health benefits
- 401(k)
Qualifications
- Proficient in reading and modifying HTML5, PHP, CSS, and JavaScript.
- Familiarity with Adobe Creative Suite, especially Photoshop and Adobe Acrobat.
- Experience with WordPress.
- Strong troubleshooting skills.
- Ability to multi-task effectively.
- Detail-oriented with a strong work ethic.
- Positive attitude and a deep personal drive to excel.
- Driven to expand technical knowledge and grow within the company.
Bonus Qualifications
- Experience with jQuery.
- Ability to configure email clients (Outlook, Mac Mail, etc.).
- Professional phone manner with solid customer service skills.
- Previous web development experience.
- Currently a Utah resident.
Company Information: DentalQore
DentalQore is a rapidly expanding website design and digital marketing firm based in American Fork, Utah. We are proud to have been recognized by Inc. Magazine as one of the fastest-growing companies in America for five consecutive years and counting.
At DentalQore, we foster a relaxed, team-oriented environment that emphasizes individual growth and career development. Our corporate culture is built on positivity, collaboration, and a strong sense of community. We offer corporate passes as part of our commitment to employee well-being.
Thank you for your interest in DentalQore. We hope to hear from you soon!